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	Customer Loyalty The company’s loyal customers are also its most profitable customers. With each additional year of relationship, the customers become less costly to serve. They become the true business builders because they buy more and bring in more customers through referrals and word of mouth. No doubt companies need to develop robust strategies for creating customer loyalty. View Resource
	Attitude It is the attitude which makes the difference. View Resource
	Creativity & Innovation - Technique Creativity is the ability to produce new and original ideas and things. Innovation makes the idea practical and usable. The innovative activity in any business enterprise depends upon the creative contributions of its members. It also depends upon how the organization taps the creativity of its talented members. View Resource
	Customer Relationship Management (CRM) Customer relationship management is the commitment of the company to place the customer experience at the centre of its priorities, and to ensure that incentive systems, processes and information resources leverage the relationship by enhancing the experience. View Resource
	Employee Motivation Identify strengths of the employees and make efforts to develop and use their strengths by assigning suitable jobs to them. The best way to motivate a person is to offer him the job which he / she likes the most. View Resource
	E-Primer-SME It is commonplace for governments to have policies to encourage the growth of local small and medium enterprises (SMEs) as they can help to directly alleviate poverty by increasing income levels and creating jobs. However, as the global economy becomes increasingly reliant on information and communications technology (ICT) to receive, process, and send out information, the small businesses within the Asia-Pacific region – which form a significant portion of their developing economies – have yet to reap these benefits evenly. View Resource
	Financial Measures Profit before interest and financial charges, Profit before and after tax, Growth in profits over last year, Return on assets, Return on capital employed & Return on sales. View Resource
	Gemba Kaizen Kaizen means continuous improvement. The word implies improvement that involves everyone—both managers and workers—and entails relatively little expense. Gembais a Japanese word meaning 'real place,' where the real action takes place. In business, Gembais the ‘shopfloor’ or ‘production place’ where the value-adding activities to satisfy the customer are carried out. View Resource
	HACCP HACCP is a method of ensuring food safety by examining every step in a food operation, identifying the steps that are critical to food safety and implementing effective control and monitoring procedures at these steps. View Resource
	ISO 9001 Standards The requirements of the standard are specified in following clauses of the standard: Quality Management System, Management responsibility, Resource management, Product realization, Measurement, analysis and improvement. View Resource